Enable a way to backup a Windows Phone, including SMS/MMS and applications and settings
Auto full backup of entire phone state to SkyDrive with the option to set via WiFi only.
This is a major issue that has persisted unaddressed since the release of WindowsPhone in November 2010. Microsoft has indeed demonstrated strong developer support with outstanding tools and even catering to SmartPhone-aware users by including features that many come to expect such as Copy-Paste in the “NoDo” update.
Unfortunately, addressing the question of backup and restore has never been given priority.
For the "Mango" release users were led to believe that there was some form of backup and restore functionality on the way; however after attempting this manually most users realized that a backup would only be performed when an update was made available. These updates are too far apart to justify the rationale for not allowing for more frequent backups.
Whether a transfer for restore is needed to be performed, every bit of data should be backed up.
This data would include:
- System settings (lock screen & wallpaper, theme, wifi, ringtones, etc.)
- App settings
- App data (local storage and game saves)
- App manifest and app installs (Marketplace)
- Contacts via People Hub
- Call history
- Messaging history (text threads, online chat, etc.)
- Photos and videos
None of the above information is device specific; and in the case of different platform versions, data such as apps would be re-installed, as opposed to just copied back over.
With that said, obviously the functionality does indeed exist, as demonstrated in backups created when an update is available. The question comes down to why this functionality isn't more readily available.
One usability concern would be whether or not the backup and restore functionality should in fact be manual or automatic. This could be a user preference that puts some responsibility on the user to either allow for automatic backups performed when connected to Zune or manual by clicking a "backup" button. In either case "checkpoints" would be created (similar to Windows System Restore Points).
For "Mango" there were also hints that a cloud-based backup solution would be made available; however at this time the only thing that gets restored from the cloud – via Live – is your contact and calendar information. A cloud-based backup and restore solution is welcome however a local solution via Zune should also be present (and again is demonstrated to work in updates).
This is an unacceptable amount of steps needed for the transfer user experience; and there are similar concerns that have been lingering when it comes to backup and restore functionality.
What is being expected of the user is to remember or otherwise personally keep track of several locations that different portions of device state and data may be located; and then the user is required to perform a series of complex steps to get the device in a state that isn’t even close to the original expected configuration. This is punishing the user and does not provide peace of mind to the user; nor does it entice a user to try a new device. Lastly, it leaves the user helpless in the event that a disaster occurs with their WindowsPhone device.
Regardless of the fact that there are different hardware configurations in the different flavors of devices available, one thing remains true: there is only one platform. This is different from the segmented Android market; however it is more of a hybrid situation compared to iOS (many more devices yet still a unified platform). Because there is only one platform it shouldn’t matter what WindowsPhone device a user has.
This isn't an anti-Microsoft or pro-competitor rant, but a plea to prioritize features vs. required functionality that should represent the core of the WindowsPhone platform.
PLEASE develop a feature that facilitates a true 100% backup/restore of EVERYTHING on the Windows Phone 7 (i.e., text message threads, configuration settings, apps)
Backup of all content of phone to allow user to restore on to new device purchased or replacement device
to live.com account / cloud
This feature is now available in Windows Phone 8.
It's not even properly implemented in WP8
So my app state, and thus by extension my saved games, aren't covered? Not good enough. Just give me the ability to on-demand trigger the upgrade time backups and keep more than on instance... simple really
Jenni Merrifield commented
Will I be able to upgrade my existing phone - a Nokia Lumia 900, from WP7 OS to WP8 OS?
If so, great. If not, this does not actually fix my problem.
Completed? For those buying a new windows 8 phone yes but for the 7.5 users, nothing has been completed. I see the same arrogance from Microsoft as with Windows Home Server. Microsoft doesn't care about users, only about the dollars they spend... it's a shame
Although I am glad this is in WP8, I need it in WP7.8... especially if I am to consider upgrading to WP8!
Robert Grant commented
Guys, please move your votes to this one I've created:
That's specifically for WP7.8 devices.
Seriously MS, you're either morons or cynical for thinking that device backup in WP8 will help people upgrade right now. Stop starting cool stuff with talented developers and then when it gets any good letting the BAs and beancounters take over. Stop getting stuff wrong and do this for us, please.
Richard Haigh commented
Dear Mobile Guru
0/10 - failure to read the question.
I want back-up for 7 not 8. I don't have 8 so why would I want that. Fix it for 7.8 and stop messing your customers about NOW!!!!!!!
Mark P commented
Are you kidding? Completed in...another OS?
Great to see this feature is included in WP8, finally.
Robert Grant commented
Seriously MS, did you even read the request? This is a hopeful vote from your early adopters to not ***** them over. Stop doing this thing where you bring out a hopeful new product, then when it gets popular a load of joyless BAs take over and wreck it.
Sorry, no WP8 - only WP7
We dont care windows 8. Understand WP7777777777777777777777777777. IS NOT COMPLEEEETEEEEEEEEEEEEDDD. Go to android
Available in Windows Phone 8? And how to port my SMSes to Windows Phone 8?
What is this..? Are you making us fool?
I've only voted this feature for Windows phone 7.8 not for 8.
Are you going to include this feature in 7.8 also?
Joseph Heath Wallis commented
That's nice but I wasn't asking if the feature would be in windows phone 8 I wanted it in the current OS...unless Microsoft is going to send me a new phone.
Bassem Mazloum commented
Wanna back up my current phone so my next windows phone will have the same info. And I need to have these sms since I have some from banks, and businesses that I can't put as notes. ****! I don't need to explain myself. You should be ashamed.
That is not a solution given existing WP7 phones can't upgrade to Win8. Is this feature going to be in 7.8 update?
hehehehehe you really know how to make people laugh Microsoft "This feature is now available in Windows Phone 8" I didn't vote on this idea so that you put it in Windows Phone 8 I Voted to get it on the phone that I already have and not so you could make me but another phone.
The best thing that I ever did is selling my HTC trophy while there's still someone dump enough to buy it.
Pavel Kasík commented
This is very important. Right now, there is no way I can back up my SMS.
Color palette to the color theme and the print screen mode
Jonathan Hedrick commented
Not just a back-up, but the ablility to transfer the data to a new phone, please!!