Enable a way to backup a Windows Phone, including SMS/MMS and applications and settings
Auto full backup of entire phone state to SkyDrive with the option to set via WiFi only.
This is a major issue that has persisted unaddressed since the release of WindowsPhone in November 2010. Microsoft has indeed demonstrated strong developer support with outstanding tools and even catering to SmartPhone-aware users by including features that many come to expect such as Copy-Paste in the “NoDo” update.
Unfortunately, addressing the question of backup and restore has never been given priority.
For the "Mango" release users were led to believe that there was some form of backup and restore functionality on the way; however after attempting this manually most users realized that a backup would only be performed when an update was made available. These updates are too far apart to justify the rationale for not allowing for more frequent backups.
Whether a transfer for restore is needed to be performed, every bit of data should be backed up.
This data would include:
- System settings (lock screen & wallpaper, theme, wifi, ringtones, etc.)
- App settings
- App data (local storage and game saves)
- App manifest and app installs (Marketplace)
- Contacts via People Hub
- Call history
- Messaging history (text threads, online chat, etc.)
- Photos and videos
None of the above information is device specific; and in the case of different platform versions, data such as apps would be re-installed, as opposed to just copied back over.
With that said, obviously the functionality does indeed exist, as demonstrated in backups created when an update is available. The question comes down to why this functionality isn't more readily available.
One usability concern would be whether or not the backup and restore functionality should in fact be manual or automatic. This could be a user preference that puts some responsibility on the user to either allow for automatic backups performed when connected to Zune or manual by clicking a "backup" button. In either case "checkpoints" would be created (similar to Windows System Restore Points).
For "Mango" there were also hints that a cloud-based backup solution would be made available; however at this time the only thing that gets restored from the cloud – via Live – is your contact and calendar information. A cloud-based backup and restore solution is welcome however a local solution via Zune should also be present (and again is demonstrated to work in updates).
This is an unacceptable amount of steps needed for the transfer user experience; and there are similar concerns that have been lingering when it comes to backup and restore functionality.
What is being expected of the user is to remember or otherwise personally keep track of several locations that different portions of device state and data may be located; and then the user is required to perform a series of complex steps to get the device in a state that isn’t even close to the original expected configuration. This is punishing the user and does not provide peace of mind to the user; nor does it entice a user to try a new device. Lastly, it leaves the user helpless in the event that a disaster occurs with their WindowsPhone device.
Regardless of the fact that there are different hardware configurations in the different flavors of devices available, one thing remains true: there is only one platform. This is different from the segmented Android market; however it is more of a hybrid situation compared to iOS (many more devices yet still a unified platform). Because there is only one platform it shouldn’t matter what WindowsPhone device a user has.
This isn't an anti-Microsoft or pro-competitor rant, but a plea to prioritize features vs. required functionality that should represent the core of the WindowsPhone platform.
PLEASE develop a feature that facilitates a true 100% backup/restore of EVERYTHING on the Windows Phone 7 (i.e., text message threads, configuration settings, apps)
Backup of all content of phone to allow user to restore on to new device purchased or replacement device
to live.com account / cloud
This feature is now available in Windows Phone 8.
Ergis Lita commented
Enable a way to backup a Windows Phone, including SMS/MMS, applications, application data and settings.
ativar o teclado swype...
Microsoft please do the study of 10 years old Nokia phones. There were no problem with the data backup. This Microsoft connection with Nokia was a small step for a man but huge leap for the mankind (bacwards)
We need a screen capture shortcut please.
the Windows 7 Phone without a backup method is a total disaster.
Por favor criem urgentemente um aplicativo para printar tela no Windows Phone... Grata Nádia
Doug Ma commented
It would be nice if Windows Phone 7 would let you sellect for viewing, the picture that is in the "slide show" of photos on the desk top, as it scrolls.
Guys. Guys! GUYS!
I'm a loyal Microsoft customer and I have been for years. Quite frankly, I am ******. I dropped my phone and have a broken speaker. I cashed in on my insurance policy I get from TMOBILE. New phone next day aired. Contacts and programs can move over to the new model but the SMS will not. This is unacceptable. You're at a crossroads. Apple is totally in vogue right now and you have a real opportunity to up the competition with these new releases. Do not **** this up. Fix this issue NOW. I understand that iPhones can do this because there is only ONE iPhone, no varietals or different models. Y'all got geniuses out there. Invent.
Not Important commented
Existing users will not get win 8, but maybe 7.8. We might be missed with a backup again unless we fall for it again an buy windows phone.
Not Important commented
You will loose 10 acounts I have with windows phones. This is more then pathetic and ignorant of MS!!!! 101 functionality missing has no excuse or forgiveness.
your contacts are backed up! It's called you're liveID. If you have to reset your phone during resetup enter your liveID and they're back
I will not continue to be the perpetual guinea pig for M$ software. I knew when I first started using Windows Phone 7 that it was going to be the same situation as it has always been with all M$ operating systems including PC's. 1st thing out of the box -no ringtone choices. For my 1st smart phone purchase it looked immediately stupid! Are the programmers kept in a box or so totally geeked that something so simple could be overlooked? Or is M$ marketing to blame? My 4 year old Motorola dumb flip phone could add ringtones and I could also backup my contacts! Two of my 5 member family plan have jumped ship because of all of the numerous reasons already stated with the Windows phone. Then toss in the service of the 2nd largest cell service provider and it is a total lose situation. The 3 left are not going to buy out their contracts but ride it out another 5 months and we are tossing the phone and the carrier. To go with another Windows phone would make me feel as dumb as the person that said "fool me once, shame on — shame on you. Fool me — you can't get fooled again".
A lot of good Windows 8 backup is going to do for my Windows 7.5! I need to backup all my SMS on my current Windows phone, or I won't be getting a new one!!
coming with Windows 8, so... time to stop this thread
A full Phone Backup over zune would be very helpful, to feel save.
There is no need to change or edit the backup file - just backup the full phone content - interchangeable between different WP7/8 Hardware
I've heard a rumor that this feature is coming with WP8. If so, nice job Windows Phone!!!!
Where is SMS backup functionality??? We're tired of the lip service about having a solution soon. As an example of the need, my phone's speaker does not work, but currently I feel stuck using this phone and not replacing it nor having it fixed since I can not backup and restore all my data, including SMS. As a Microsoft Partner, I find this omission of not having a solid backup solution for user data, rather appalling! ...and you don't even allow devs to develop a solution. A solid backup or imaging solution should have been an out of the box feature.
Dear Microsoft, you will make me happy if you offer a way for users to migrate from 7.5 or 7.8 to wp8. This includes full sms history. I know you guys are busy with wp7.8 and wp8, but at least offer an api to export sms/mms in 7.8 and me or other developers can do the extra work of an export app for you.
Renan Klinguelfus commented
Recommend to a Windows Phone Notepad good and simple
Bruce L Roby commented
It took a lot for me to give up on my blackberry and move to the newer windows phones. The blackberry gave me so many options for backup, transfers, and creative use and control of the phone that windows 7, 7.5 do not offer. While I love the ease of phone operation I do need a more business friendly offering that gives me more control of my phone and the ability to move my data from one device to another. Thank you!