Enable a way to backup a Windows Phone, including SMS/MMS and applications and settings
Auto full backup of entire phone state to SkyDrive with the option to set via WiFi only.
This is a major issue that has persisted unaddressed since the release of WindowsPhone in November 2010. Microsoft has indeed demonstrated strong developer support with outstanding tools and even catering to SmartPhone-aware users by including features that many come to expect such as Copy-Paste in the “NoDo” update.
Unfortunately, addressing the question of backup and restore has never been given priority.
For the "Mango" release users were led to believe that there was some form of backup and restore functionality on the way; however after attempting this manually most users realized that a backup would only be performed when an update was made available. These updates are too far apart to justify the rationale for not allowing for more frequent backups.
Whether a transfer for restore is needed to be performed, every bit of data should be backed up.
This data would include:
- System settings (lock screen & wallpaper, theme, wifi, ringtones, etc.)
- App settings
- App data (local storage and game saves)
- App manifest and app installs (Marketplace)
- Contacts via People Hub
- Call history
- Messaging history (text threads, online chat, etc.)
- Photos and videos
None of the above information is device specific; and in the case of different platform versions, data such as apps would be re-installed, as opposed to just copied back over.
With that said, obviously the functionality does indeed exist, as demonstrated in backups created when an update is available. The question comes down to why this functionality isn't more readily available.
One usability concern would be whether or not the backup and restore functionality should in fact be manual or automatic. This could be a user preference that puts some responsibility on the user to either allow for automatic backups performed when connected to Zune or manual by clicking a "backup" button. In either case "checkpoints" would be created (similar to Windows System Restore Points).
For "Mango" there were also hints that a cloud-based backup solution would be made available; however at this time the only thing that gets restored from the cloud – via Live – is your contact and calendar information. A cloud-based backup and restore solution is welcome however a local solution via Zune should also be present (and again is demonstrated to work in updates).
This is an unacceptable amount of steps needed for the transfer user experience; and there are similar concerns that have been lingering when it comes to backup and restore functionality.
What is being expected of the user is to remember or otherwise personally keep track of several locations that different portions of device state and data may be located; and then the user is required to perform a series of complex steps to get the device in a state that isn’t even close to the original expected configuration. This is punishing the user and does not provide peace of mind to the user; nor does it entice a user to try a new device. Lastly, it leaves the user helpless in the event that a disaster occurs with their WindowsPhone device.
Regardless of the fact that there are different hardware configurations in the different flavors of devices available, one thing remains true: there is only one platform. This is different from the segmented Android market; however it is more of a hybrid situation compared to iOS (many more devices yet still a unified platform). Because there is only one platform it shouldn’t matter what WindowsPhone device a user has.
This isn't an anti-Microsoft or pro-competitor rant, but a plea to prioritize features vs. required functionality that should represent the core of the WindowsPhone platform.
PLEASE develop a feature that facilitates a true 100% backup/restore of EVERYTHING on the Windows Phone 7 (i.e., text message threads, configuration settings, apps)
Backup of all content of phone to allow user to restore on to new device purchased or replacement device
to live.com account / cloud
This feature is now available in Windows Phone 8.
If you enable this for WP7 to transfer to new phone, you will have many happy customers.
Critical feature that must be added
Microsoft, I'm excited that SMS backup is coming to WP8. However, extremely concerned that my loyalty to WP7 will not be rewarded with the ability to transfer my critical SMS & MMS history to my next phone (WP8) when it is released. If your fan base can come up base with a crude SMS backup method (SMSbackup), why can't you come up with a reasonable SMS & MMS transfer/backup method? Without it, you miss out on a crucial opportunity to encourage customer loyalty. Please please please provide this functionality for WP7 users by or prior to WP8's release!
For me, it is absolutely critical to be able to transfer my SMS & MMS messages on my current WP7 to my next phone (WP8). It would be very unfortunate if this feature were not implemented in WP7 *prior* to WP8's release, as it might cause people to wait on upgrading.
Mike Hassenstab commented
Need application settings/game progress backup.
Mike Hassenstab commented
Adding my voice to the chorus. I've stopped downloading/purchasing apps and games from the marketplace knowing that if my phone breaks (again), or if I upgrade to WP8 I will lose their progress. I spent hours upon hours playing Plants vs. Zombies on my original WP7 device only to lose it all when my device needed a warranty replacement. Windows Phone is supposed to be the ultimate gamer's platform? Unacceptable. I will adopt a competitor's product if this is not addressed soon.
Daniel Königs commented
Without a full backup and restore, what incentive do we have to upgrade to WP8 devices over iOS or Android? My emails, contacts and calendar will follow me wherever I go, but if I lose my SMS history, application data and game saves, I feel there is zero benefit for upgrade loyalty.
I have also had issues with my phone in the past, and been told by both Microsoft and Nokia the solution was to do a factory reset. The phone required hours to set up again from scratch like a totally new device, losing SMS, appdata and game saves forever. A similar issue on the iPhone required a ONE BUTTON sync to restore the phone to the exact settings before being wiped.
This needs to be addressed!
If there is no way to transfer SMS, application settings, game save, etc from WP7 to WP8 phone or restore them when you loose / change or get stolen, i'll abandon the platform and stop advertising it
Bassem Mazloum commented
Pointless to switch to WP8 if I don't keep any of this stuff. Imagine how great it would be for me to buy a new WP8, log into my live account, and moments later, all my stuff is there! Awesome. Make it possible. I know you can.
Print screen for windows phone, pleaseeee !
please WP needs a print screen.
Why this hasn't already been done, I have no logical reason. This needs to be fixed.
Ergis Lita commented
Enable a way to backup a Windows Phone, including SMS/MMS, applications, application data and settings.
ativar o teclado swype...
Microsoft please do the study of 10 years old Nokia phones. There were no problem with the data backup. This Microsoft connection with Nokia was a small step for a man but huge leap for the mankind (bacwards)
We need a screen capture shortcut please.
the Windows 7 Phone without a backup method is a total disaster.
Por favor criem urgentemente um aplicativo para printar tela no Windows Phone... Grata Nádia
Doug Ma commented
It would be nice if Windows Phone 7 would let you sellect for viewing, the picture that is in the "slide show" of photos on the desk top, as it scrolls.
Guys. Guys! GUYS!
I'm a loyal Microsoft customer and I have been for years. Quite frankly, I am ******. I dropped my phone and have a broken speaker. I cashed in on my insurance policy I get from TMOBILE. New phone next day aired. Contacts and programs can move over to the new model but the SMS will not. This is unacceptable. You're at a crossroads. Apple is totally in vogue right now and you have a real opportunity to up the competition with these new releases. Do not **** this up. Fix this issue NOW. I understand that iPhones can do this because there is only ONE iPhone, no varietals or different models. Y'all got geniuses out there. Invent.