Continue to use Zune for media sync in WP
The WP sync app/manual copy is inferior to Zune for syncing media. Return to Zune for syncing media, including playlists and play counts.
Thanks for your suggestion. It’s always great to see such great feedback and excitement about this feature. While we can’t promise to ship every suggestion that gets submitted, we will be sure that our product development team receives your feedback. Keep those votes coming!
I absolutely Loved using Zune to manage my music. I still own an 8GB Zune Player. Please keep the Zune software, even if it means re-branding it.
Current Media Player support in Windows 7 for Windows Phone 8 is perfect. PERFECT!!! FINALLY!!!!! I have used Media Player, Zune and the Windows Phone app, all versions from the beginning of Windows Phone 7 3+ years ago and right now- Media Player on Windows 7 connecting to Windows Phone 8 is dreamy and best it's ever been. BAM!
I was genuinely excited to start using the zune software again. This breaks my heart.
Neal Briest commented
I would like to use the Zune with my Windows Phone 8. I feel that Microsoft has been irresponsible and misled it's customers by refusing Zune support on WP8. (Ironically, I use ITunes to manage my WP8 device.)
people really need to get this out more, windows 8 app sucks, whats the point of upgrading if you cant even have reliable software that you know and have been accustomed to
Bring Back Zune!
Dave G commented
I have GDDR3 installed on my 520 due to the developer program. This is supposed to fix the duplicate song problem that occurs with SD cards on WP8 - *it does not*.
Now, perhaps this is a joint Nokia/WP8 issue, and the "Black" Nokia update is required to fix this? Hopefully.
However, one can't argue that a modern smartphone platform, in 2013, after over a year with a "new" platform that significantly degrades the music experience over the previous version, and yet still has difficulty in handling music tags properly is truly...pathetic.
It's been a year. The desktop sync app is a disaster - slow, ugly, still buggy. The Windows Phone Metro Music app is ridiculously limited: Still does not offer drag and drop (even the web version does!), sporadic in displaying your own album artwork when it can't find matching info on Xbox music (which is common, it's missing a lot). The WIndows Phone app (why are multiple apps required again?) is still largely useless, it cannot even delete the duplicate songs when the multiple tracks problem occurs.
The only way to remedy this is to format the SD card outside of your phone, or in my case since I don't have a compatible slot - completely reset the phone. Try the sync again - but don't use Windows Media Player! It routinely causes this issue. So use Explorer, which doesn't really offer any "syncing" options, and seems to work *mostly* well...except when it doesn't. The duplicate track issue occurred again last time, when all I did was drag and drop my music folder from explorer into the phone's SD card. All the tags were clean, got everything in the Xbox Music app to show up as properly as possible, and still this.
Never mind the laughable playlist "control" you get on the phone, the byzantine task of creating a playlist is just mind-boggling in how unintuitive it is, and never mind actually editing a current playlist - still MIA.
Android may not have a great desktop sync app, but at least it knows how to handle music you drag and drop on the device properly.
But that's the thing. You're starting bare because of corporate politics. You had the all-in-one app, which was polished over the years to become attractive, well organized, and provided one of the best syncing experiences of any platform. All you had to do was to re-brand it with Xbox, even if it meant using that horrid greeen and black colour scheme you seem fond of now. The functionality was *already there*, and you scrapped it to push the bifurcated Metro app experience with a fraction of the functionality. You started over for no reason other than marketing.
Is the idea that you make working with your own purchased music such an ardous task that we'll all sign up with Xbox music and stream everything from the cloud, even if the music selection outside of the US is significantly limited?
It's really just stunning how incompetent MS has been in this area, this is basic functionality one would expect of a modern smartphone - the ability to work with MP3 files. It's 10x more frustrating when you realize MS already had the complete, all-in-one app solution which was not only competent, was in many ways the best-of-breed. It's years old but its design still looks modern when compared to even the latest version of iTunes. I understand killing the branding when Zune failed, but not the actual functionality.
Dammit, bring back J Allard please.
Steve T commented
Like many people I would like a simple music player that acts like Zune or iTunes and not a streaming service.
It just needs to play my music, fast forward and rewind when I ask. Nothing else. Simple
Please hurry up and do this or I am heading to an iPhone so I can get this
Simon Dalzell commented
It's a little bit incredible that nothing has been done about this yet. Zune is by far the best media management program available. It looks good, it's simple, adding music is easy, organizing music is easy, and until WP8 was released syncing music was easy. Why on earth one would ditch this wonderful piece of software for a ******, unsupported system that is flat out broken is beyond me.
I have given up on trying to get media working correctly on my Lumia 822. I have spent an excessively large amount of time organizing my media collection to make it as phone-friendly as possible, including converting all songs to one format, updating media tags, sorting into folders, etc, all to no avail. My phone still won't recognize some songs, and it creates about six entries for every song I put on there. As such, it takes about two seconds to skip to the next song, and I have to scroll through so many duplicates of each song to find the one I want that I just end up using shuffle, which is also broken because it plays the same songs over and over again. Yes, I am aware that *sometimes* doing a factory reset will fix this problem, but I refuse to take the time to reconfigure all my accounts, apps, and preferences, and I shouldn't have to reset my phone to fix this anyway. I have gone back to using my iPod nano, and I guess I'll just have to keep using it, as somehow I doubt Microsoft will ever fix their broken phones. They'll just do a repeat of WP7: Release the next generation, drop support for the old one, and hope people keep buying.
I'm starting to understand why Microsoft still has such a small portion of the smartphone market. Imagine what would happen if Apple released an iPhone that was incapable of playing music. People would be pretty ******, and I assume a fix would be rapidly dispatched. Meanwhile, we get no statement, no fix in the foreseeable future, and no reason to believe there will ever be one. I really don't like that I bought a broken product that has not been fixed and probably never will be. I'm not a big fan of Apple products, but I'm starting to see the appeal.
Anyway, for what it's worth, I'd really like to see Zune make a return. It's a little ridiculous that we even have to ask for this.
I still use Zune as my music player, but not syncing with my Lumia 720 is a PAIN!!!!
Zune makes this a piece of cake... on WP7, why not WP8?
Ricardo Gonçalves commented
BRING BACK ZUNE! Look at my device history I love Windows Phone since day one, I conviced my family to used Windows Phones because its just a wonderfull O.S. so fluid so perfect when matched at Android. BUT WHAT THE **** WERE YOU THINKING WHEN KILLED ZUNE? DID YOU HAD DIARRHEA? I JUST CANT UNDERSTAND BOTH APP'S METRO AND DESKTOP APP'S FOR WINDOWS PHONE ARE BUGGED ****** WOULD BE COMPLEMENT SO FIX THIS **** THING ITS JUST SAD I CANT HEAR TO MY PLAYLISTS EVEN WHEN TRYING TO SYNC WITH WINDOWS MEDIA PLAYER THEY BUG. WILL YOU FIX THIS OR WILL I HAVE TO STOP RECOMEND WINDOWS PHONE BECAUSE OF A SIMPLE ******* SIMPLE FEATURE AS MUSIC AND PLAYLIST SUPPORT? FIX THIS NOW PUT ZUNE BACK! OR AT LEAST BUILD A ******* DECENT APLICATION TO SYNC MUSIC AND PLAYLISTS!
Just returned my ''upgrade''. a Lumia 625 to Vodafone UK. What a dissapointment; Ive had a Lumia 800 for last 2 years working well with 'Zune' software. 625 and all the latest Windows 8 phones do not work with Zune!! What an epic blunder by Microsoft. Android here I come!!
Stephen T commented
I loved the Zune software so much... I was able to do so much and manage my music my way and I wasn't limited... that's why I hate iTunes so much... Microsoft, you have to bring back Zune compatibility, or even better, make a new Zune
Just got a new lumia 920. I used to have the titan with windows 7.x I've been struggling to find a way to manage and sync my music as nicely as zune allowed me. Please bring it back.
william mcelligott commented
and one more thing. my first post below did not take into account the amount of money i have spent over this time period. Zune #1 was around $200 (4gb non hd). original subscription was $16 buck (or so) a month for 3 years $540. then $11 (or so) for 2 years $264. Then back up, to Zune #2 (80 gb non hd) $350. now im at $1,354. now add Zune #3 (16 gb hd) was like $180. add the windows phone 8 from nokia, retail $450 (just to have media capabilities of Zune with calling) and ive spent $1,984. Now, im not alone here. alot of MS customers are very loyal and love the systems. im due for a computer very soon, where im still using vista and its worked great for what ive needed it for, but im due. Another $300-$500 of more on a PC. Now, im not sure which way MS is going. If i knew i had Zune still, it would be a no brainer. i just want all my microsoft devices to be compatable with each other and with the networks and sites i subscibe to. If all of u are like me, we have spent--------$27,049,856.00------- combined on our love of this company. If u think 13,634 votes isnt alot, think about that dollar amount and how many people havent taken the time to post. we are probable less then 1% of unhappy but loyal Zuners. MICROSOFT-----------------------------------LISTEN TO US!---------------------------------------------
Bring back the Zune HD!!!
william mcelligott commented
i have been a user of zune since the original player came out. bout a 4 gb device. bought a 25$ song credit card with it. (not understanding it had a subscription availabe) spent the credits and wantefd more music. once i realized there was a monthly fee for unlimited downloads, i felt i had hit the jackpot. i immediately went back to the store and bought an 80 gb player. rode it hard for two years or so. (some issues, not many) I always raved of zune to anyone who would listen. converted many, many people to zune as well. my family are zune users. i bought the 16gb hd when that came out. LOVED IT. bought a wp 8 from nokia thinking how awesome it would be. gave my zune hd to my wife who wanted one badly, now im trying to figur out how im going to go on living while raving about ?xbox? i cant tell which way my *** is pointed on this one. i am miserable without my lottery winnings. BRING BACK ZUNE SO I CAN RAVE ABOUT YOU AGAIN! soon, u may loose all of us "extremely loyal and pationate zune followeres"
Ishan Gupta commented
Don't change anything ! Just re-brand Xbox music back to Zune. And bring back the old beloved player. People never loved the Windows Media Player, but they definately loved the Zune ! Please bring back Zune.
think its shocking how they can do this have about 30 movies which I never had any probs transferring to old windows phones just got new nokia 1020 cant transfer one movie ,cant see any reason why they had to get rid of, proper peeved off, just lost over 50 xbox 360 arcade games moving to xbox one as non transferable to new console and now this. I think Microsoft thinks everybodys made of money either that or they just couldn't care less who the upset just as long as the money keeps rolling in again not impressed cant belive ive been so polite