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Own the update process

Get the carriers and manufacturers out of the update process. Carriers should not be allowed to arbitrarily block updates.

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    ToddTodd shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Mobile GuruAdminMobile Guru (Admin, Windows Phone) responded  · 

    Mobile operator control of the update process is standard industry practice followed by iOS, Android as well as Windows Phone. We will continue to work with mobile operators to make updates available to your phones when they are ready

    128 comments

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      • Matt LanderMatt Lander commented  ·   ·  Flag as inappropriate

        You're UTTERLY failing with this. It's maddening and enough to make me REALLY want to leave. I've lost faith in your ability to provide a great experience because YOU CAN'T KEEP UP!!!! Why should I trust that Windows 10 phones should be ANY better? You've proven nothing except that you cannot control the update situation and it's pathetic! Why should you bow to AT&T or any other provider. You should have partnered with them ages ago. You should have provided employees to work with them directly, in their offices, they should be leading the charge for updating your devices EVERY SINGLE DAY. Everyone would benefit. The provider would be getting out the great phone that Windows 10 has the potential to be, and you would be raking in the money because people like me would be selling your phones to all of their friends and family because it CAN be great, you just DON'T let it be great because you CAN'T execute it's full potential with this ****** update system.

      • ABAB commented  ·   ·  Flag as inappropriate

        This is so silly. How can you mark this as complete? Why should I care what Andriod or Apple does? We, your customers, the users of windows phone asked you to improve on a horrid process and the reply you come back with is others are following the same horrid process? We expect you to do better, or is that expecting too much from Microsoft? May be I should finally move away from Windows phone and go to Apple, per the comments they seem to be doing a little better job. So much for being with windows since pocket pc 2003.

      • DSDS commented  ·   ·  Flag as inappropriate

        Come on.. We ask you and we get passed to the carrier customer care. We ask the customer care and they pass the buck to you.. I have a lumia 1520 and use Free mobile, a large enough telco in France. They cant even understand why I am asking for windows phone updates from them !!

        I bought my phone in the states and my firmware number is not listed under any carrier in entire EUROPE !! This is stupid !!

      • Priit VosuPriit Vosu commented  ·   ·  Flag as inappropriate

        I would like to point our that the Admin statement is not entirely true. iOS does not follow that practice. they push updates directly from Apple and wont hold an update back if some of the providers don't approve them. the process is standard only for Android and Windows and I wish Microsoft would take control of it as mobile operators are not motivated to approve updates since it reduces the sale of new phones (if old ones are running same software levels) so keeping them in charge leaves them with conflict of interest.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Incorrect. Apple does not rely on the carriers to release and approve their updates. They force the carriers to release updates all at once. This significantly reduces platform fragmentation compared to Android.

      • PepperdotNetPepperdotNet commented  ·   ·  Flag as inappropriate

        Are you kidding me, this is marked completed? Nothing could be farther from the truth.

        Can someone explain to me why there are 200 different phones all called 'Lumia 1020' which has been customized form every language, region and carrier? Every one of these has its updates held ******* by those carriers not to mention the bloat and blocked features they put in there. Meanwhile there are at most two or three called 'iPhone 6' and they all run the same firmware which is released on the same day everywhere.

      • DD commented  ·   ·  Flag as inappropriate

        If all you do is follow the industry standard than great things like App / Music Stores, mp3 players, touch interfaces & etc would not exist.

        I don't care what the current state of affairs is, I want the latest software on my phone. Period. No excuses.

      • DD commented  ·   ·  Flag as inappropriate

        This is not "completed!"

        In 2 days Apple has 50% of all iPhones running iOS 8 - all 5 supported models, all dozen carriers. You cant tell me you are doing what they are doing when every WP out there has a different OS on it. Fix your s%!t.

      • conorconor commented  ·   ·  Flag as inappropriate

        its a standard practice but its not a good practice, they can control the market by withholding updates, its just there way of getting leverage on you.

      • Yakko WarnerYakko Warner commented  ·   ·  Flag as inappropriate

        Two words: Lumia 810
        The Cyan update to bring things like Bluetooth 4.0 support will never reach this phone, that T-Mobile dropped support for not 6 months after I bought it. While I'm thankful for the "Developer" program to get the software update, the fact that the carrier has effectively shut down firmware updates for no discernable reason has soured me on the whole experience.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Agreed. It's a software thing not hardware. Telco's and continental borders are a last century idea. Just like regional dvd. It no longer makes sense in our current globally networked world. The only provisions that need to be made are that the software needs to recognise any difference's in hardware that may affect operation of the device.

      • Vadym VoznyukVadym Voznyuk commented  ·   ·  Flag as inappropriate

        Yeah this was implemented a while ago, should be closed now. Thanks MS for implementing such a nice and slick carrier-free update method!

      • dinomytedinomyte commented  ·   ·  Flag as inappropriate

        Good work, Microsoft, on the Preview for Developers. That feature was really appreciated.

      • JesusJesus commented  ·   ·  Flag as inappropriate

        Sign up on AppStudio, donwload the Preview for Developers and you'll get all updates (earlier!!) "On-The-Air"!
        It's really simple!

      • dgre057dgre057 commented  ·   ·  Flag as inappropriate

        Is Black a Microsoft update or a Nokia update? Soon there should be no difference, and MS have made all their updates available to everyone immediately through these simple steps:

        1) Go to http://appstudio.windowsphone.com/?stay=1 and click “Start new project”.
        2) Sign in with the outlook account you use with your Windows Phone.
        3) Select a username (not important), tick “I agree”, and then click register.
        4) On your phone, download the “Developers Preview” app (http://www.windowsphone.com/en-us/store/app/preview-for-developers/178ac8a1-6519-4a0b-960c-038393741e96) – you can actually install apps to the phone from the internet!!
        5) Open the app, sign in with your account, agree to the terms and click “Enable Preview for Developers”.

        All done! Now any updates will show up immediately under “Phone Update” in Settings. No more waiting for useless providers to get them to you.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Agreed this is mandatory for Windows Phone to thrive.
        Apple Phone users get the updates Apple makes for them. In the meantime I'm sitting here with my Nokia 810 ( I got it because of the SD card option ) which I bought outright ( $500 ) and now TMobile will not let me have the Black update which is released for the phone. So my great phone investment is now worthless.

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