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Expand device backup scope on WP8

I recently purchased a Lumia 920 and was migrating from Lumia 710. I was floored to discover WP7 had no backup capability and had to redownload everything manually. WP8 took care of that (sort of) with its new backup capability so I can overlook this.

I had to return my 920 for another one to have support diagnose issue and was stunned how poor the backup/restore capability was for WP8. Yes, signing in with Microsoft automatically re-downloads your applications but all app data was lost. Another HUGE hole in this process is that the Live Tile layout wasn't backed up/restored!

A huge part of the experience is the customization of tiles and you guys aren't backing that up for the user? It's such a small effort that goes so far in the experience. I'm also a former iOS user so this particular experience was jarring and a disappointment.

Please, on the next update expand the backup to include:
Live Tile layout/customizations
Application data
Customized system settings (not sure if this carried over or not)

When I think phone backup I expect it to backup the entire phone, not just a hacky listing of applications to re-download. Windows (desktop) backups aren't just a listing of applications you have, it's a true backup. You can do the same here.

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    Jorge SegarraJorge Segarra shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    63 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Experienced the same thing. Had to hand in my 930 to the support and was thinking about it coming from iOS "Ok, you got cloud backup enabled - everything will be just as you left it when you get your phone back and restore it from the backup."

        What i was seeing when i got my phone back, was just a huge dissappointment. Almost all app data of 3rd party apps gone. All photos and videos gone. All my Whatsapp History gone.

        We need a true backup for windows 10!

      • LaurentLaurent commented  ·   ·  Flag as inappropriate

        Must agree with comments re. need a way to backup to a PC/OneDrive using i.e. the existing Windows Phone app, especially for those who can't backup through WiFi (cause i.e. phone stuck in AirPlane mode or backup never completes)

        Regarding apps data backup (http://blogs.windows.com/buildingapps/2014/06/06/back-up-and-restore-your-app-on-windows-phone-8-1-part-2-app-data/): giving developers the choice is an approach (I guess I understand why) but the Store should have a flag or anything else that clearly indicates if apps have opt-in or not for backup. This would be a good start...

        Needless to say I support a full phone backup solution

        Thanks for listening

      • Russell MeadeRussell Meade commented  ·   ·  Flag as inappropriate

        Backing up to the cloud "OneDrive" incurs data charges (wi-fi or mobile" and doesn't backup everything. Please update Nokia Suite and Zune to enable them to backup Lumia phones to PC as has been the case for all previous Nokia phones

      • Leo KoesterLeo Koester commented  ·   ·  Flag as inappropriate

        The lack of a "true" backup is a shame. No app data is trully saved to the cloud, just a bunch of "selected apps" (whatever this means...)

      • vrrcrcvrrcrc commented  ·   ·  Flag as inappropriate

        Even complete backup does not contain all your data. We should be able to backup the entire phone including App data, game progression...
        The restore should really restore your apps and not only re-download them. It took several hours to reinstall all my apps to my new 830 with Wifi (I can't imagine with 3G) and app data are lost.

        We should have the possibility to choose a local device for backup, not only this cloud incomplete backup.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I totally agree the backup for WP8 is totally lacking, a stand alone program that would enable you to do a full phone backup to PC via the USB lead would be a good start, relying on app developers to support backup via mobile data is not happening, most WP8 apps that are multi format are way behind on updates, so why would anyone believe that extra functions are gonna be released

      • Anonymous commented  ·   ·  Flag as inappropriate

        Need selective app data backup. For instance game scores and levels and chat histories of some messaging so appdata backup per installed app would be great. Also WiFi list with the logins,maps
        I had 805a8011 error so no store access. Restore works fine with full home screen available after restore and all email account but loss of appdata
        A2J

      • BranimirBranimir commented  ·   ·  Flag as inappropriate

        As the man says: Just Do It.
        Stop playing with the phone camera, and do better backup!

      • doublejudoubleju commented  ·   ·  Flag as inappropriate

        ... and it should be not only possible to backup in the cloud. there should be a way to backit up on another device like a pc.

        it would be nice to backit up like a device softwarepacket that can be loaded in the Flash. so that it is possible just to restore the mobile to it without any other activity.

      • doublejudoubleju commented  ·   ·  Flag as inappropriate

        the backup should be a treally device backup, means it should be as before, including no preinstalled apps, backing up all the Settings, configurations, start Screen, configuration of Background processes, ...

      • Matt WhitfieldMatt Whitfield commented  ·   ·  Flag as inappropriate

        Really? I have to specifically target WP8.1 (which means using VS 2013 and buying a new R# license) just to enable backup? You could have easily included the isolated store available since WP7 in automatic backups.

        As a company, you are really testing my patience. And I'm the only person I know of all my friends who uses WP. I'm beginning to wonder if I'm defending the right corner.

      • Ben HBen H commented  ·   ·  Flag as inappropriate

        Bonus points if I can extract the device backup file with 7-zip, or explore the OneDrive-based backup through the OneDrive Web UI 

      • Ben HBen H commented  ·   ·  Flag as inappropriate

        It’s also possible to back up my whole iPhone to a file on my computer which includes all my free & paid apps, all data, everything. And I can restore it to a new phone if necessary. I wish I could do that with my Windows Phone. Or my Windows PC for that matter. The current backup story just isn’t complete enough. If an app gets delisted and I have to reset my phone, it’s gone forever 

      • pyropow1109pyropow1109 commented  ·   ·  Flag as inappropriate

        Please allow a COMPLETE backup. I know 8.1 allows developers to enable the backup feature in their app but being at the mercy of the developer and whenever they update their app to enable this feature is ridiculous.

      • MDMcAteeMDMcAtee commented  ·   ·  Flag as inappropriate

        Please folks,make this happen.

        This is nothing but stupid pride not being like the other OS that is keeping this from happening.

        You have had restore points in Window desktops before,no reason not to allow it on the phones

      • Anonymous commented  ·   ·  Flag as inappropriate
      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        This is my LAST POS windows phone as well, if you can't build a product any better than this in this day and age, then get out of the business!!! I can't back up my game data, are you kidding. Done with this ****, thanks for absolutely nothing MS. So glad I tried to support your **** offering in a phone.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is a real big problem for me. I did the 8.1 preview update and because of a problem with the OS not connecting to the internet I had to hard reset. Yes i got all my apps back and sms'es but I have lost so much other info that I can't get back. If microsoft can't or wont make a better backup solution please open up some API so that third parties can create an application for that
        PLEASE !!!!!

      • Niavlys77Niavlys77 commented  ·   ·  Flag as inappropriate

        A million times this!!

        They went and closed the other suggestion for backup claiming it's "Completed" - but it's far from completed.

        This better be coming with WP8.1!!

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